Return & Refund Policy

Effective for orders placed on or after April 1, 2025

At Uri, we’re committed to quality — but if something doesn’t work out, our return process is simple and fair.

Return Window:

• Returns must be initiated within 7 days of delivery via our return portal.

Return Fees:

• ₹150 for 1–2 items
• ₹250 for 3 or more items
• Only one return request is allowed per order.

Return Eligibility:

• Items must be unused, unwashed, unworn, with tags and packaging intact.
• Clearance sale & promo items (e.g., B1G1, B2G2) are not returnable.

Damaged/Defective Items:

• Report within 24-48 hours of delivery with clear photos and video.
• Once approved, we’ll send a replacement or exchange at no extra cost.

Quality Check:

• Pickup in 3–5 working days
• If the return passes QC, refund/store credit will be issued.
• Failed QC items will be discarded with no refund.

Refund Details:

• Prepaid orders: Refund (minus return/shipping fee) to original payment method in 3–5 days
• COD orders: Refund as store credit, valid for 6 months
• Shipping fees are non-refundable

All returns are subject to Uri’s approval.

For help, reach us at support@uriofficial.com